Refund Policy

Last updated: November 14, 2025

1. Overview

At FOM Marketplace, we strive to provide high-quality AI applications and services. We understand that sometimes a product or service may not meet your expectations. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting one.

2. Refund Eligibility

2.1 Subscription Services

You may be eligible for a refund if:

  • You request a refund within 14 days of your initial purchase
  • You have not extensively used the service (usage will be evaluated on a case-by-case basis)
  • The service is not functioning as described or advertised
  • You experience technical issues that we cannot resolve

2.2 One-Time Purchases

For one-time purchases or credits:

  • Refunds are available within 7 days of purchase
  • Credits or services must not have been used or consumed
  • The purchased feature must not be functioning properly

3. Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions renewed beyond the initial 14-day period
  • Used credits or consumed services
  • Promotional or discounted purchases (unless required by law)
  • Services used in violation of our Terms and Conditions
  • Refund requests made after the eligible refund period
  • Services that have been extensively used beyond trial purposes

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support:
    Email us at refunds@fommarketplace.com with your request
  2. Provide Details:
    Include your account email, order number, and reason for the refund
  3. Wait for Review:
    Our team will review your request within 2-3 business days
  4. Receive Decision:
    We'll notify you of our decision via email

5. Refund Processing

5.1 Approval

If your refund is approved:

  • We will process the refund to your original payment method
  • Processing typically takes 5-10 business days
  • Your access to the service will be terminated upon refund processing
  • You will receive an email confirmation once the refund is processed

5.2 Partial Refunds

In some cases, we may offer a partial refund based on:

  • The amount of service used
  • Time elapsed since purchase
  • Specific circumstances of your situation

6. Subscription Cancellations

You can cancel your subscription at any time:

  • Log into your account and go to subscription settings
  • Select "Cancel Subscription"
  • You will retain access until the end of your current billing period
  • No refund will be provided for the remaining subscription period unless eligible under Section 2
  • You will not be charged for subsequent billing periods

7. Free Trials

If you're on a free trial:

  • You can cancel anytime during the trial period without charge
  • If you don't cancel before the trial ends, you'll be charged for the subscription
  • Post-trial charges are subject to our standard refund policy

8. Technical Issues

Before requesting a refund for technical issues:

  • Contact our support team at support@fommarketplace.com
  • Provide detailed information about the issue
  • Allow us to attempt to resolve the problem
  • If we cannot resolve the issue, a refund may be granted

9. Chargebacks

If you file a chargeback with your payment provider:

  • Your account will be immediately suspended
  • We encourage you to contact us directly before initiating a chargeback
  • Chargebacks may result in permanent account termination
  • We reserve the right to pursue the matter if the chargeback is unjustified

10. Exceptions

We reserve the right to:

  • Deny refund requests that don't meet our criteria
  • Make exceptions to this policy on a case-by-case basis
  • Modify this policy with notice to users
  • Comply with applicable consumer protection laws in your jurisdiction

11. Contact Information

For refund requests or questions about this policy:

  • Email: refunds@fommarketplace.com
  • Support: support@fommarketplace.com
  • Address: [Your Business Address]

We aim to respond to all refund requests within 2-3 business days.

12. Consumer Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived by this policy.